Shipping & Delivery
USPS we use the United States Postal Services for our small business deliveries. We ship both Domestic & International. Shipping options auto updates on our checkout page. It will show you multiple shipping options & costs for the region that you enter. If none show up, Shopify & USPS may not be offering services to that location as of yet. Please be sure to check back often as more shipping updates happen regularly.
Order Fulfillment we fulfill orders in our shipping department within 1-3 days (depending on weekends & holidays).
Dropped off for shipping is within 1-3 days after order fulfillment
Expected delivery for orders placed:
Free shipping promo is 5-10 days anticipated delivery after order fulfillment
Other expected deliveries options will be automatically calculated with estimated costs and estimated delivery date at the checkout page with whichever delivery method you choose.
Delivering taking longer than expected
Once we package and ship your order, you (the customer) will receive a email or SMS shipped confirmation with the tracking number. When the tracking shows that we have left your order in the custody to be delivered with the USPS, you will need to contact USPS regarding any and all delivery concerns. We at Skin Haven RX cannot expedite a shipment in route and will not extend any refund requests.
Lost or Stolen delivered packages
You will need to report any lost or stolen deliveries to the USPS United States Postal Service at your local center. We at Skin Haven RX are not responsible for lost or stolen packages and will not honor any refunds.
Package delivered to the wrong address
Please double check your entries during the checkout process to ensure you have correctly entered your address and other needed information for us to ship your order. Any package delivered to the wrong address will need to be resolved with USPS or the person at the address who accidentally received your order. Skin Haven RX is not responsible for errors that leads to wrong address deliveries and will not refund any purchase.
International shipping rates & estimated delivery times can be calculated at the checkout page with your preferred shipping location entered.
International deliveries can take up to 6-8 weeks due to overwhelming demand for shipping and short staff with the United States Postal Service.
You may track your order with the tracking number information sent after your order is confirmed as shipped. Skin Haven RX will not refund any orders due to late delivery because we will also be at a loss of unrecovered product. Please contact your locale delivery service provider for the latest update on your delivery status. We are willing to help look into it with our international customers.