Returns & Exchanges

RETURNS

Need to return a product? Here's the options available to make your return simple and easy...

Return with refund:

We will gladly return your item for a full refund on any product that you're unhappy with, experienced skin sensitivity or is defective. Product must be in original packaging (original mailing package not required), is less than 5% used and is not damaged by the customer. Refund request must be made within 15 days of delivery & returned within 30 days in order to receive a full refund. Customer will pay return shipping costs.

Email us: customerservice@skinhavenrx.com to request a return with refund

Return requests on unused products will receive a refund minus a 25% restocking fee. Customer will pay return shipping costs.

 99% of our customers have shown no skin sensitivity but we understand that there’s the 1% who may have an allergy to an ingredient. 

Please be sure to carefully read our ingredient list prior to purchasing. 

Device Refund requests for undamaged & unused products  (devices) may request a return with a 35% restocking fee. Please return items in original packaging with all product attachments; caps, plugs, box, charger, etc. Return shipping will be at the customers expense. Must request within 10 Days of receiving your order.

1 Year Warranty Return if your device stops working within 1 year due to device defects, we will replace it at no charge. You will also have the option to receive a store credit to purchase other products.

Exchanges are also available should you wish to return a product in exchange for a different product. You will only need to pay the return shipping costs and we will pay the shipping for the exchanged items. Returned product must not be more than 5% used. Exchange request must be made within 15 days of your delivered order.

Cancel your order requests should be made within 24 hours of placing the order. We will not be able to cancel any orders thereafter due to our process to get orders filled & shipped as quickly as possible for the convenience of our customers.

All questions you may email us at customerservice@skinhavenrx.com