Customer Service Contact

Our FAQ's is also quite helpful. See below for answers to your questions.

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Contact Us

Shoot us a message and we will reply within 48 hours during weekdays & business hours
10am - 5pm CST.

Email: customerservice@skinhavenrx.com

 

P.O Box P.O Box 8833
Saint Louis, Mo. 63124
(not for shipping returns)

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Frequently Asked Questions

FAQ's

Will these products irritate my skin?

Our products are formulated for even the most sensitive skins, but they also have some active ingredients that could stimulate the skin creating activity that you can feel, which is normal. We list all of our ingredients so you can see if our products contains any ingredients that you make be allergic to. 

Are these products clean?

All of our ingredients are sourced in ethical & quality control environments and locations. Our #1 mission is to avoid the common skincare ingredients that we find to be unnecessary, harmful & ineffective and only offer skincare that is "clean" approved. We know that there is a lot of information all over the web that can create deep confusion as to what is considered good, clean and healthy ingredients and what's not good. Therefore, we always maintain our professional research & development  certifications that provides information that is backed by clinical trials & science. 

How soon will I get my products?

We ship through the USPS United States Postal Service. At checkout, you may choose your shipping preference (expedited shipping available at additonal costs). We process paid orders within 2-3 days. Our Free U.S Shipping promotions are processed within 3-5 Days and shipped with 3-5 days delivery. International shipping could take up to 8 weeks due to USPS short support. Read more of our policy here:
https://skinhavenrx.com/pages/shipping-delivery

Do you offer returns and refunds?

Customer service is our priority. We know that we love our products and want all of our customer to love them as well. We offer returns, refunds and store credits within 30 days. We have full return/refund details here.  https://skinhavenrx.com/pages/returns-exchanges